We’re always happy to help our patients. That said, many questions we receive by phone can be answered faster—and more accurately—by going straight to the right source.
Here’s what to know before calling our office, so you get the answers you need without delays.
Insurance Questions
Insurance coverage can be confusing, and plans vary widely—even within the same insurance company. Copays, deductibles, coinsurance, referrals, and prior authorizations are determined by your insurance plan, not your doctor’s office.
For the most accurate information about your coverage, we recommend contacting your insurance company directly. They can confirm whether our clinic is in-network and explain your specific benefits.
Billing Statements
If you receive a statement after your visit and have questions about your balance, please follow the contact information listed on your statement to reach our billing department. They have access to detailed account information and can provide the most accurate explanation.
Referrals and Prior Authorizations
Some insurance plans require referrals or prior authorizations—even for established patients. These requirements are set by insurance companies and may change from year to year.
Patients are responsible for ensuring that required referrals are in place and match the reason for the visit before the appointment.
Appointments and Scheduling
If you need to cancel or reschedule an appointment, please let us know as soon as possible. Early notice allows us to offer that appointment time to another patient who may be waiting to be seen.
Medical Records
For privacy and accuracy, medical records requests must be submitted in writing using our Request for Medical Records form. This helps us protect your information and process requests efficiently.
The Bottom Line
Clear communication helps everyone. Knowing where to go for specific questions can save time, reduce frustration, and help your visit run more smoothly.
Our goal is to focus on what matters most—providing high-quality foot and ankle care—while respecting your time and ours.
Shoal Creek Foot & Ankle Center 